CR - Understanding of Change Request

Change Request

A change request is when a customer asks to modify or adjust an existing feature or process within the product. This could be an improvement or a change to meet new requirements.
In some cases, the CR can be further defined in followings -
1. Major Change Request (MaCR)
2. Minor Change Request (MiCR)

For Customers:

• If you need an existing feature adjusted (e.g., adding a new field to a form, adjusting workflow steps), it’s a change request.
• Change requests will be reviewed to determine feasibility and impact on the overall system.
• Expect feedback on whether the change can be implemented and when it might be done.

For Staff:

• Review the change request carefully to determine its feasibility, resource impact, and technical constraints.
• Gather detailed requirements from the customer to ensure that expectations are clear.
• Estimate the effort and resources needed to implement the change.
• Communicate with the customer regarding timelines, potential costs, and any limitations of the change request.