Disclaimer: Project-Specific SLA Impact

Category: Disclaimer

Disclaimer: Project-Specific SLA Impact Please note that the timelines, priorities, and services described in this knowledge base are intended to serve as general guidelines. Service Level Agreements ...

CR - Understanding of Change Request

Category: Scope of work definations and understanding.

Change Request A change request is when a customer asks to modify or adjust an existing feature or process within the product. This could be an improvement or a change to meet new requirements.In some...

NFR (NR) - Understanding of New Feature Request

Category: Scope of work definations and understanding.

New Feature Request A new feature request is when a customer asks for a completely new capability or functionality that is not currently available in the product. This can be an entirely new tool, int...

Bugs - Understanding of bug in the system

Category: Scope of work definations and understanding.

A bug refers to any issue where the system is not functioning as expected, typically causing a malfunction or incorrect behavior in the product. Bugs are generally a result of an error in the code or ...